Mac Support

Phone Support

We can solve many of your Mac related problems over the phone. Call Macrobatix at (678) 366-5184. The current rate for phone support is $75/hour, with a minimum charge of $25.

Remote Support

We can solve many of your Mac related problems by connecting to your Mac remotely. This is usually quicker than having a technician travel to your location, and the rates for this service are less than onsite support. The current rate for remote support is $75/hour, with a minimum charge of $25.

HOW TO INITIATE A REMOTE SUPPORT SESSION

Download Mac HelpMate, the software that enables us to remotely access your computer.
After downloading, move the Mac HelpMate application into your Applications folder.
Call Macrobatix at (678) 366-5184 to schedule an appointment for a technician to access your Mac remotely.
At the time of your appointment, make sure that you are connected to the internet, then launch Mac HelpMate.
After Mac HelpMate opens, click the Macrobatix logo.
A second window will open. Click the Share My Screen button.
A technician will then have the ability to access your computer for diagnosis.

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